Member Resources

Getting Started

After signing up online or being enrolled through your employer, a member of our team will contact you to get you connected and setup your first appointment. This process includes review and electronic signature of our Patient Member Agreement, Release of Information, and Notice of Privacy Practices. Upon completion of these forms, you will be invited to setup Spruce, either by downloading the app to your smartphone (recommended) or enrolling through web browser on your computer. For help with getting started on Spruce (app or web), please contact us.

Connecting with Your Team

Whether it’s text, phone or video – we are available 24/7 to ensure you receive the care you need exactly when you need it. As part of our best-in-class technology platform, Spruce (app or web) allows you to securely communicate with us for your unique needs, including the following:

• connect with your provider and team via message, phone or video
• schedule an appointment
• ask your care team any question about your health
• check in about a new or ongoing issue
• request a prescription refill

Our office hours are Monday through Friday 9 a.m. – 5 p.m. Because we know that health and wellbeing isn’t limited to only eight hours per day, our physicians are available to members directly by phone at (828) 552-5757 for Asheville Downtown or (828) 348-6917 for Asheville South for urgent issues on any day at any time.

For optimal benefit and communication through Spruce, please turn on Notifications for the app. For help with using Spruce (app or web), please contact us.

Forms

• Complete List of Membership Services
• Sona + Lantern Medication Pricing
• Patient Member Agreement
• Release of Information
• Notice of Privacy Practices
• Website Privacy Policy